Privacy Policy

Purpose

Nexera Solutions Pty Ltd and its associated entities (collectively referred to as “Nexera Solutions”, “we”, “us” or “our”) are committed to protecting the privacy of individuals and handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose and manage your personal information. It applies to all individuals whose personal information we collect, including clients, candidates, employees of clients, suppliers, and website visitors. By engaging with Nexera Solutions, including through our website, you consent to the practices described in this Privacy Policy.

Review and Updates

We may update this Privacy Policy from time to time to reflect changes to our practices or regulatory obligations. The latest version will always be available on our website.

Collection of Information

Personal Information

We only collect personal information that is reasonably necessary for our recruitment services and business activities. This may include your:

• Name
• Contact details (including residential or business address, phone number, and email)
• Employment history and qualifications
• Job preferences
• Visa and immigration status
• Information provided via our online forms or during consultations

We may collect this information when you:

• Engage our recruitment services
• Submit an application through our website or job portals
• Attend a Nexera hosted seminar or event
• Contact us directly
• Interact with our social media platforms

You are not obligated to provide personal information to us, but withholding certain details may limit our ability to deliver tailored recruitment support or other services.

Non-Personal Information

When you visit our website, we may collect information such as:

• Your IP address
• Browser type and device used
• Date and time of visit
• Pages visited and files downloaded
• Referral source

This data helps us monitor website performance and improve user experience. When combined with personal information, it is treated as personal information.

Cookies and Website Analytics

Our website uses cookies to enhance navigation and improve functionality. You can disable cookies through your browser settings, but doing so may affect site usability.

We may also use Google Analytics to understand website usage and optimise content. Google may process data in accordance with its own privacy policy. You can opt out of analytics tracking via Google’s opt-out tools.

Sensitive Information

Nexera Solutions only collects sensitive information such as health, racial or ethnic background, or professional association membership when necessary and with your explicit consent, or where otherwise permitted by law.

Use of Personal Information

We use your personal information to:

• Deliver and improve our recruitment services
• Match candidates to roles based on skills, preferences and culture fit
• Provide tailored job alerts, updates and industry insights
• Communicate with you about roles, events or relevant opportunities
• Conduct research and maintain records
• Ensure compliance with applicable laws and regulatory requirements

We will not use or disclose your information for unrelated purposes without your consent, unless required or permitted by law.

Direct Marketing

With your consent, we may send you updates on job opportunities, industry trends or service offerings via:

• Email
• SMS
• Social media
• Phone
• Mail

You may opt out at any time by contacting us or using the unsubscribe options provided in communications.

Disclosure of Personal Information

We may disclose your personal information:

• To clients for the purpose of job placement or recruitment discussions
• To service providers assisting with administration, technology or communication
• To government bodies or regulators when required by law

All third-party providers and overseas recipients are required to handle your information securely and only for agreed purposes.

Information Security and Storage

We take reasonable steps to protect your personal information from unauthorised access, misuse, interference or loss. Data is stored securely on servers located in Australia or internationally, with access limited to authorised personnel.

While we implement industry-standard security measures, no transmission over the internet can be guaranteed as completely secure.

Data Retention

We retain personal information for as long as necessary to deliver our services, fulfil legal obligations, and support business operations. Information relating to recruitment activities is generally retained for a minimum of seven years, unless you request earlier deletion.

Employee Information

If you are an employee of a Nexera client, we may collect information about you (with your employer’s consent) such as your:

• Name, address and contact details
• Job title and employment terms
• Leave entitlements and performance data
• Immigration or tax-related documentation

This data is used solely for employment-related services and is handled with the same care and confidentiality as all personal information.

Access and Correction

You may request access to, or correction of, your personal information by contacting our team via [email protected]. Requests will be addressed promptly in line with the APPs. Identification may be required to verify your request.

We will provide reasons if we are unable to fulfil your request.

Complaints

If you have concerns about our handling of your personal information or believe we have breached the APPs, please contact our Compliance Team at [email protected]. Include details and relevant documentation to help us investigate.

We will acknowledge your complaint within two business days and aim to resolve it in a timely manner. If you’re not satisfied with the outcome, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

Contact Us

For any questions or further information about this Privacy Policy, please contact: [email protected]